It is important for a company to train their customers on how to use the product and how to apply it to their benefit. This area of training is often overlooked, but it will help to improve business and profits through customer satisfaction.
Customers need to be trained or educated to maintain your business, as well as to see it prosper. It is worth the extra expense to train the customer in order to get more follow-up business.
Friendliness:The most basic and associ ated with courtesy and politeness.
Empathy: Customer needs to know that the service provider appreciates their wants and circumstances.
Fairness: Customer wants to feel they receive adequate attention and reasonable answers.
Control: Customer wants to feel his/her wants and input has influence on the outcome.